How To Get Help
We at MasComm are very proud of our products and have spent a great deal of time making them as intuitive as possible. If, however, you need assistance with our software or your data, we suggest you look first at the values in the database, study the reports and read the User's Manual. If you still cannot find an answer, contact MasComm Systems using one of the following ways:
WebSeminar Training
As part of your introduction to MasComm System’s Elementary School Scheduler Suite software you are invited to attend a WebSeminar training session.
Through the Internet and telephone conferencing capabilities, WebSeminar enables you to view the software applications and talk with MasComm’s trainers as they demonstrate important aspects of the software. You will also be able to get a “Jump Start” to the creation of your master schedule for the next school year.
If you are interested in taking advantage of this introduction to Elementary School Scheduler and Class Aggregator please contact MasComm by phone or email to schedule an appointment.
FAX and e-mail Support
FAX or e-mail your technical support requests. When preparing your message, keep in mind that we usually have to be able to duplicate your problem in order to solve it. Be as explicit as possible! To better understand the problem, it would help us if we have a copy of the report and as appropriate the database files. To help you help us, click on the "Backup/Restore" button on the Setup screen. This will create a compressed file on a floppy disk. Either mail (snail mail) or attach the compressed file to an e-mail and send it to us. We will then be able to see exactly what you are seeing.
For faxing, call: 540-338-3949
To e-mail, send to
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Mail-in Support
If you would prefer, you can also contact us by mail with written questions or comments, and we will respond by return mail. If you are having difficulty with your schedule or class aggregations, we suggest that you send us a copy of the database files (SCHEDULE.MDB and AGGREGAT.MDB) that are usually found in the \SCHEDULE subdirectory on the disk drive where it was initially installed. Alternatively, you can press the "Backup/Replace" button on the Setup screen. It creates a floppy disk containing all your files. As appropriate include screen snap shots that will help us better understand your question.
Telephone Support
Registered users are entitled to free telephone support (subject to availability) for 60 days from the time of their purchase. MasComm's telephone support is normally available between the hours of 9 to 4 EST. In the event, technical support is not available to immediately take your call, please leave a voice mail message. When you call, please have the following information:
- Product name, serial number and version number
- Clear and explicit description of your problem
- List of steps needed to recreate the problem
